Subscription

This page lets you manage the Pro subscription for your server. Pro unlocks advanced features and removes several limits.

What is Pro?

Pro is an optional subscription that gives you additional features and higher limits. EventMate still works without Pro, but with restrictions.

Feature comparison

What the page shows

If you do not have Pro yet

• An information card that says there is no active subscription
• A summary of Pro advantages
• A button to upgrade

If Pro is active

• Current subscription with all details
• Plan: monthly or yearly
• Status: active with a green indicator
• Period: current billing range
• Next invoice date
• Managed by: who purchased the subscription

Activating Pro

How to enable Pro

1. Click “Upgrade now”
2. Choose a monthly or yearly plan
3. Enter a payment method
4. Complete the payment in Stripe
5. Return to the dashboard

Supported payment methods typically include:

• Credit cards
• Klarna
• Amazon Pay
• Revolut Pay
• Link / Stripe express checkout

Once the checkout is complete, Pro activates immediately.

Using the trial

7-day free trial

How it works:

• Automatically available for eligible new users
• All Pro features are enabled
• No card is required just to start the trial
• You can cancel before the paid period begins

During the trial you usually see:

• An info box that the 7-day trial is active
• The date when the trial ends
• A note about the paid period that follows

Managing the subscription

Only the subscriber can manage it

The person who originally purchased the subscription is the only one who can fully manage it in Stripe. Other people may see a lock card explaining that only the subscriber can do so.

What you can do in the Stripe portal

Click “Manage subscription” to open the Stripe customer portal. There you can:

• Change the payment method
• Download invoices
• Switch between monthly and yearly billing
• Cancel the subscription
• Review payment history
• Update billing details

Cancelling Pro

How to cancel

1. Click “Manage subscription”
2. In Stripe, choose “Cancel plan”
3. Confirm the cancellation

What happens after cancellation?

Immediately:

• Pro remains active until the end of the already-paid period
• The dashboard shows a warning that the subscription is scheduled to end
• You can still use Pro features until that date

After expiry:

• The server falls back to the free plan
• Blacklist features are disabled
• If you already have more than 100 players, no new registrations are possible until you upgrade again
• Existing data stay intact

Reactivating Pro

You can enable Pro again at any time:

1. Open the subscription page
2. Click “Upgrade now”
3. Complete a new checkout

All features become available again immediately.

Payment problems

Status: payment overdue

If you see a red warning:

• The last charge failed
• Pro may remain active briefly depending on Stripe status
• Open “Manage subscription” and update the payment method

The bot was removed from the server

If you see a warning that the bot is no longer on the server:

• The subscription can still remain active
• Re-invite the bot or cancel the subscription if the server is no longer using EventMate

FAQ

Troubleshooting

”Access denied” on this page

You need Full Access to view this page. Ask a server owner or administrator for help.

Stripe rejects my card

Common reasons:

• Expired card
• Not enough balance
• The bank blocks online payments
• Incorrect card details

Try another payment method or contact your bank.

Pro is active but features are missing

1. Wait a minute because activation can take a moment
2. Refresh the page
3. Confirm that the correct server has the Pro subscription
4. Contact support if the issue continues

I want to cancel but the button is missing

Only the original subscriber can manage the Stripe portal. Ask that person to cancel or contact support with proof of ownership if needed.